What is a refurbished instrument?
A refurbished instrument is an instrument repaired to last longer than originally manufactured. Most instruments sold at Matt's Music Store have no visible repairs. This means when the refurbishing factory received the instrument directly from the manufacturer, they inspected the instrument and determined there were no flaws. Each refurbished instrument is inspected, tested, and professionally set up by certified repair technicians. For the instruments that are repaired, their restoration shop has been awarded a "Gold" level certification from Fender and employs one "Gold," six "Silver" and several "Bronze" level repair technicians. To learn more about our refurbished instruments, click here!
When do you receive new inventory?
New inventory is added to our website randomly, but frequently. We do not have a scheduled time for new deliveries. So, our inventory can change as fast as daily. We buy instruments whenever we see great pieces! It is beneficial to check our inventory frequently because each listing is a single listing that isn't promised to return. To stay on top of our inventory, join the MMS newsletter!
What brands does Matt's Music Store carry?
Matt's Music Store carries many of the best names in musical instruments including; Fender, Epiphone, Jackson, Gretsch, Guild, Takamine, ESP, Alvarez, & more! This list is forever growing and expanding! Click here to see all the brands we sell/sold!
I can request ANY guitar..?
YES! You can request any guitar, bass, ukulele, resonator, banjo, mandolin, & more! MMS will send that request into the factory to see whether they have that exact instrument, or any other instruments that are closely related to the one requested, in stock. Click here to visit the request page!
Still have more questions?
Visit our Frequently Asked Questions page to see if your question is answered, or fill out the form on our FAQ page. Click here to visit the FAQ page!
Can I trust to shop online at Matt's Music Store?
Certainly! MMS uses a 256-bit SSL certificate to establish a secure connection between your computer and our servers. MMS is backed by the leading ecommerce platform enables us to offer 99.99% monitoring. With a large network of servers placed across the world, we offer you a secure, robust, and performant ecommerce experience.
We want you to be thrilled with your new purchase! However, if you're not 100% satisfied with your purchase, you can return the item to get a full refund. Please read about our return policy before returning any orders!! You can return any items up 14 days from the date you received your order. Any item must be returned in original condition to receive full refund, or else there will be a partial refund.